Returns & Exchanges
At Universal Store, we want you to love your new look, which is why we offer a flexible 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Pack Your Items
Securely place the garments in their original packaging, ensuring all designer tags and hygiene seals remain intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email to the outside of the parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, your refund or store credit will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing