Frequently Asked Questions
Everything you need to know about shopping at Universal Store.
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-5 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Do you offer international shipping?
Yes, Universal Store ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by region and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.